Frequently Asked Questions
HOW DO I BOOK A SESSION?
Booking a session with me is simple - Find the "contact" page at the top, and fill out the form, find me on facebook or you can also call or text me directly at 281-948-1160.
WHERE DO YOU TAKE YOUR PHOTOS?
I travel to many locations around Houston! I live in Cypress and try to stay out there as much as possible but I do travel to Katy, Sugarland, Tomball, Spring, The Woodlands, and Galveston. I try to book a full day in each area so I am not traveling to many place in one day. If your special event is more then 60 miles from Cypress then I ask that you pay $25.00 per 60 mile increment.
I HAVE THE CUTEST DOG EVER. CAN I BRING HIM TO OUR SESSION?
ABSOLUTELY!! Pets are encouraged at every single session. I have a special place in my heart for animals. I have 3 dogs of my own that I call my kids! Bring your bird, snake, cat, dog, chinchilla. Whatever kind of pet you own, I want to be friends with it. But I always recommend having a friend come that can keep your dog busy when we are done with them.
DO YOU GIVE OUT RAW (UNEDITED) FILES?
“Chefs don’t serve raw pork, and photographers don’t deliver raw images.”
So, no, I am sorry. I will not deliver any unedited images. No exceptions, no special circumstances.
WHEN WILL WE RECEIVE OUR IMAGES?
Because I still work full time outside of photography so, I ask for up to 3 weeks for portrait sessions. And I ask for up to 6 to 8 weeks to deliver a full event gallery. I like to get your photos back to you ASAP. Need your photos done in a specific amount of time? No problem. I now offer "rush fees" so you can get your photos right away.
5 Day Rush Fee For Portraits - $50.00
14 Day Rush Fee For Events - $300.00
24 Hour Rush Fee For Portraits - $200.00
Rush fees will be paid the day of your session/event unless discussed prior.
HOW DO I RECEIVE MY IMAGES?
You will receive an email with the link to your private online gallery as soon as they are ready for viewing. Once you are in the gallery you will have the option to download all the digital images you see. You will also see the option to order prints directly from a professional lab. I do not make and extra from the prints. All prices and shipping costs go directly to the professional lab. But I will try to answer any questions I can.
HOW LONG DO YOU STORE FILES FOR?
I try to store files indefinitely, but do not guarantee the storage of images past 1 year. I have multiple hard drives for storage, but I do ask that when you download your gallery, you back up your files on the off chance something happens to mine. Once the final gallery is delivered you have 3 months to download it, then I remove it from my site. If you need to get back into it at any time, that is not a problem at all. I can get you back into your gallery for $20.00.
WILL YOU WORK WITH MY BUDGET?
I wish that we could work with every budget! I understand that not everyone can afford the luxury of photographs. From time to time, I run bundle specials on my facebook page. Head over there to like the page and watch out for those flash sales!
PAYMENTS / RESCHEDULING / TARDINESS / REFUNDS
PAYMENTS: Payments are accepted through Zelle or Venmo. 100% of your portrait package is required upfront to reserve your date. 50% of your event package is due upfront to reserve your date, the remaining 50% is due 24 hours before your event. No exceptions. These fees cover initial communication, all planning, location hunting, and to block off a specific time frame for your session.
RESCHEDULING: I understand that life happens. People get sick, and things go wrong. If you need to reschedule for any reason, please try to give me as much notice as possible. If you happen to fall ill the day of your session, please reschedule. I work with all age groups and cannot risk passing on anything to our beloved clients. Your photos will look better if you are feeling well rested and at your best! If it is raining, we can without a doubt reschedule. If rescheduling more than 60 days out, a rebooking fee of 20.00 will be required. If you no call no show, you are forfeiting your session fee and I will not schedule with you again. Please be mindful that when I block off a time spot for you, I am holding that spot for only you. Therefore, I am not able to schedule someone else. I will not tolerate no call no show clients. (Special consideration for circumstances such as travel, military, health reasons.)
TARDINESS : Please plan enough time to get to your session. Whether that be getting the kids ready or navigating through rush hour traffic. If you are running late, please call us. I respect every single client's time and put an incredible amount of effort into scheduling and planning a session, so please respect mine. If you have a 60 minute session scheduled and you are 20 minutes late, you will then have a 40 minute session. If you are more than 30 minutes late you will be forced to reschedule your session. I of course understand unforeseen circumstances such as illness or accidents. If I am running late, I will communicate that with you and your session time will not be affected.
REFUNDS: I do not offer refunds. If your wedding is cancelled, then the 50% that was paid upfront is lost. If your portrait session is cancelled, I only offer to reschedule the session, or a gift certificate can be obtained as a refund.